Frequently Asked Questions
1. What areas do you cover?
2. What kind of services do you provide?
3. What are your working hours?
4. Do you work Nights/ Weekends/ Holidays, etc?
5. Do your services have a quality guarantee?
6. Do I have to pay anything extra apart from your quoted price for the job?
7. Is your staff insured and vetted?
8. Can I specify the day for the cleaning?
9. Do I have to be home when the cleaning staff comes?
10. Do you have a cancellation fee?
11. Do you provide cleaning / janitorial supplies?
We cover most areas in London: Victoria, Westminster, Marylebone, West End, Holborn, City, Chelsea, Batersea, Clapham, Brixton, Streatham, Tooting, Balham, Wandsworth Town, Wansdworth Common, Lewisham, Finsbury Park, Islington, Waterloo, Vauxhall, Charing Cross, Kennington, London Bridge, Canary Wharf, Liverpool Street, Surbiton, New Malden, Kingston Upon Thames, Wimbledon, Earsfield, Southfields, Putney, Hampton Wick, Hampton, Teddington, Twickenham, Ham, Richmond, St. Margaret, Barnes, Parsons Green, Hounslow, Isleworth, North Sheen, Kew, Brentford, Acton, Ealing, Chiswick, Hammersmith, Fulham, Shepherds Bush, Kilburn, Paddington, Kensington, Sloane Square, and many more! Call us on 020 3348 9144 to check if we cover your particular area.
2. What kind of services do you provide?
We pride ourselves on providing high-quality commercial and residential cleaning services in the Greater London area. We serve thousands of customers in London and provide professional cleaning solutions for any size homes, offices, shops, pubs, restaurants and more.
3. What are your working hours?
Our cleaning teams work seven days a week and are very flexible. On weekdays we start at 8 am with our latest appointments beginning between 5 and 6pm. Our weekend start time is 9 am and we work Saturdays and Sundays. Again, advance booking is recommended for you to able to secure an appointment at the time and date that suits you best.
4. Do you work Nights/ Weekends/ Holidays, etc?
Most of our cleaners do not mind working on Sundays or Holidays or - in an emergency - at night. We do not charge you extra for this!
5. Do your services have a quality guarantee?
The cleaning we provide is a guaranteed professional service. If our cleaners missed something or there is anything that you are not happy with, you can always call our office within 48 hours of the job. The cleaning team will come back to do a free-of-charge re-cleaning of the missed spots.
6. Do I have to pay anything extra apart from your quoted price for the job?
Our quoted price includes all taxes and services. The only charges that might apply on top of the price are congestion (if your site address is in London congestion charge area) or parking fees. If you are able to provide a free parking space for the cleaners, you will not pay anything in addition.
7. Is your staff insured and vetted?
Our cleaners are fully-insured and properly trained. We do not employ just anyone - we only employ people who we know personally or are recommended by people who already work for us.
8. Can I specify the day for the cleaning?
Yes, you can specify the day for cleaning or other service you reuire, and we will make every effort to meet your requirements. We try to be as flexible as possible. We ask that you give us 24 hours notice, so that we can adjust our schedules.
9. Do I have to be home when the cleaning staff comes?
It is not necessary for you to be home. We will make arrangements with you to gain access to your property, be it a key or other security access. For your peace of mind, you are welcome to stay home during the cleaning. In all cases, we would like that you be at your site address at the time when the service you have booked finishes, in order to inspect our work and retrieve your keys.
10.Do you have a cancellation fee?
We do not have a cancellation fee. We are pretty flexible with our customers. We just ask a notice of change or cancellation as far in advance as possible, so that we can adjust our schedules.
11. Do you provide cleaning / janitorial supplies?
For End of Tenancy Cleaning and professional Carpet and Upholstery Cleaning we provide all materials free of charge. For one-off Deep Cleaning servicse we do not provide the cleaning materials. However, if you would like the supplies to be included for this type of job, it will only cost you an additional £13.
